TypeThai for Android — Support
Help with LingoFrontier: Type Thai, including lessons, Google Play subscriptions, account access, and your data.
Common questions
How do I restore Premium after reinstalling or changing devices?
Use the same Google Account that you used for the subscription. In TypeThai, open Settings, select View Premium options, sign in with Google if asked, and select Restore purchases. The app will ask Google Play and the TypeThai service to verify any active entitlement for that account.
Why is my subscription not appearing?
Check that the Play Store and TypeThai are using the Google Account that made the purchase, and confirm that the device has an internet connection. Then open Premium options and select Restore purchases. If access still does not appear, contact us and include the app version, device model, Android version, and any error shown. Never send your Google password, payment-card details, or a purchase token.
How do I manage or cancel a subscription?
Open TypeThai, go to Settings, and select Manage Premium subscription, or open Subscriptions in Google Play. Canceling stops future renewal; access normally remains available until the end of the paid period.
How do I delete my TypeThai account?
You can delete it in the app under Settings > Account > Delete Type Thai account. If the app is no longer installed, use the secure account-deletion page. An auto-renewing subscription must be canceled first. Deleting TypeThai does not delete your Google Account.
What devices does TypeThai support?
The current Android release supports compatible phones and tablets running Android 12 or later. Google Play also checks device compatibility before installation.
Purchases and billing
Subscriptions are purchased and billed by Google Play. TypeThai and its protected Firebase backend receive only the account, purchase, and entitlement information needed to activate Premium, restore access, and respond to subscription changes. Klondis does not receive your payment-card number or billing address.
Payment problems and refund requests are handled through Google Play. You can request a Google Play refund or review your subscriptions in Google Play. For TypeThai entitlement or restoration problems, contact us at play@klondis.com.
Reporting a problem
For lesson questions, accessibility feedback, bug reports, or suggestions, email play@klondis.com. If possible, include the TypeThai app version, device model, Android version, what you expected, what happened, and the steps that reproduce the issue. A screenshot is helpful when it does not contain information you prefer to keep private.
Privacy
For details about account, subscription, device, and local learning data, read the TypeThai Android Privacy Policy. Privacy-specific requests can be sent to privacy@klondis.com.