Omnigrade for iOS — Support
Help with the Omnigrade app, including your climbing logs, photos, purchases, and data.
Common questions
How do I restore a previous purchase?
Open the app, go to Settings, and tap "Restore Purchases" in the Account section. The app will verify your Apple account's entitlement and unlock Omnigrade Pro if you have already purchased it.
Does Omnigrade sync across my devices?
Yes. If you are signed in to iCloud and have iCloud enabled for Omnigrade, your climbs, sessions, photos, videos, and custom scales sync automatically through your private iCloud account, so they appear on your other Apple devices. Your data stays in your iCloud — Klondis cannot access it.
How do I back up or export my data?
Open the app, go to Settings, and tap "Export Data (JSON)". This produces a backup file of your climbs and sessions that you can save or share. You can bring data back in later using the import option in the same section.
Where are my photos and videos stored?
Photos and videos you capture inside Omnigrade are also saved to your device's photo library, so they stay safe even if the app or its data is deleted. If you ever need them back in the app, use "Restore Media from Photos" in Settings.
Do my climbing sessions appear in Apple Health?
If you allow Health access, Omnigrade mirrors your climbing sessions to Apple Health as workouts automatically. You can also sync past sessions from Settings. If you previously denied access, you can enable it in the Health app under Sharing → Apps → Omnigrade.
How do I delete my data?
Open the app, go to Settings, and tap "Delete All Data…" in the Legal section. This removes all of your climbs, sessions, photos, videos, custom scales, and settings from this device, your other devices, and iCloud. This does not affect your Omnigrade Pro purchase, which is handled by Apple, and any workouts saved to Apple Health or media saved to Photos remain yours in those apps.
What devices does Omnigrade support?
Omnigrade is available for iPhone and iPad running iOS 17 or later.
Purchases and billing
Omnigrade Pro is a one-time purchase processed by Apple through the App Store. Apple is the merchant of record for your transaction, and your payment, billing address, and Apple ID information stay with Apple. We receive only confirmation that your account is entitled to the premium features.
Billing questions, refund requests, and payment issues are handled by Apple, not by us. Because we do not have access to your transaction details, we are not able to process refunds or look up payment records on your behalf. For these requests, please contact Apple directly at support.apple.com/billing or use the "Report a Problem" link in your Apple receipt email.
For anything else about Omnigrade — features, accessibility, bug reports, suggestions — we are happy to help. Just send us an email.
Privacy
For questions about how the app handles your data, see the Omnigrade Privacy Policy. Privacy-specific requests can be sent to privacy@klondis.com.